{"id":29224,"date":"2026-10-16T19:09:18","date_gmt":"2026-10-16T16:09:18","guid":{"rendered":"https:\/\/ceres-jaluzele.ro\/?page_id=29224"},"modified":"2026-10-16T19:23:41","modified_gmt":"2026-10-16T16:23:41","slug":"garantii-si-reclamatii","status":"publish","type":"page","link":"https:\/\/ceres-jaluzele.ro\/en\/garantii-si-reclamatii\/","title":{"rendered":"Garan\u021bii \u0219i reclama\u021bii"},"content":{"rendered":"<div class=\"ceres-legal-page\">\n<header class=\"ceres-legal-header\">\n<p class=\"ceres-legal-eyebrow\">CERES \u00b7 INFORMA\u021aII UTILE<\/p>\n<h1>Garan\u021bii \u0219i reclama\u021bii<\/h1>\n<p class=\"ceres-legal-lead\">Te ajut\u0103m s\u0103 semnalezi o problem\u0103 \u0219i s\u0103 ob\u021bii remediul prev\u0103zut de lege.<\/p>\n<p class=\"ceres-legal-date\">Actualizat la 16 octombrie 2026<\/p>\n<\/header>\n<div class=\"ceres-legal-layout\">\n<aside>\n<nav aria-label=\"Informa\u021bii pentru cump\u0103r\u0103tori\"><a href=\"\/en\/termeni-si-conditii\/\">Termeni \u0219i condi\u021bii<\/a><a href=\"\/en\/politica-de-confidentialitate\/\">Confiden\u021bialitate \/ GDPR<\/a><a href=\"\/en\/politica-cookie\/\">Politica cookie<\/a><a href=\"\/en\/retur-produse\/\">Retur \u0219i retragere<\/a><a href=\"\/en\/metode-de-plata\/\">Metode de plat\u0103<\/a><a href=\"\/en\/livrare\/\">Livrare<\/a><a href=\"\/en\/garantii-si-reclamatii\/\" aria-current=\"page\">Garan\u021bii \u0219i reclama\u021bii<\/a><\/nav>\n<div class=\"ceres-legal-help\"><strong>Ai o \u00eentrebare?<\/strong><\/p>\n<p>\u00ce\u021bi r\u0103spundem despre comand\u0103 \u0219i produsele Ceres.<\/p>\n<p><a href=\"mailto:office@jaluzele-sighisoara.ro\">office@jaluzele-sighisoara.ro<\/a><\/div>\n<\/aside>\n<article class=\"ceres-legal-content\">\n<section id=\"sectiunea-1\">\n<h2>1. Garan\u021bia legal\u0103 de conformitate<\/h2>\n<p><a href=\"https:\/\/europa.eu\/youreurope\/business\/images\/content\/eu-legal-guarantee-notice-and-garan-label\/Legal-guarantee-harmonised-notice_ro.jpg\" target=\"_blank\" rel=\"noopener noreferrer\">Notificarea armonizat\u0103 a Uniunii Europene privind garan\u021bia legal\u0103 de conformitate (rom\u00e2n\u0103)<\/a><\/p>\n<p>Pentru bunurile v\u00e2ndute consumatorilor, Ceres r\u0103spunde pentru neconformit\u0103\u021bile existente la livrare \u0219i constatate \u00een termen de doi ani, conform OUG 140\/2021. Protec\u021bia se aplic\u0103 \u0219i bunurilor realizate la comand\u0103. O garan\u021bie comercial\u0103 suplimentar\u0103, dac\u0103 este oferit\u0103, nu reduce aceast\u0103 protec\u021bie.<\/p>\n<p>Produsul trebuie s\u0103 corespund\u0103 configura\u021biei \u0219i caracteristicilor convenite, destina\u021biei normale \u0219i cerin\u021belor de conformitate aplicabile. Dac\u0103 montajul face parte din contract \u0219i este efectuat sub r\u0103spunderea v\u00e2nz\u0103torului, ori instalarea incorect\u0103 este cauzat\u0103 de instruc\u021biuni necorespunz\u0103toare, se aplic\u0103 regulile legale privind conformitatea.<\/p>\n<\/section>\n<section id=\"sectiunea-2\">\n<h2>2. Cum semnalezi problema<\/h2>\n<p>Scrie la <a href=\"mailto:office@jaluzele-sighisoara.ro\">office@jaluzele-sighisoara.ro<\/a> \u0219i include num\u0103rul comenzii sau alte date care identific\u0103 achizi\u021bia, produsul, descrierea problemei \u0219i un contact pentru r\u0103spuns. Fotografii ori un scurt video pot ajuta; nu sunt o condi\u021bie universal\u0103 pentru exercitarea drepturilor.<\/p>\n<p>Nu impunem un termen de numai 24\/48 de ore, un ambalaj original obligatoriu sau prezentarea exclusiv\u0103 a facturii pe h\u00e2rtie pentru a primi o reclama\u021bie. Nu trimite date complete de card. Comunic\u0103m modul de verificare, transport \u0219i remediere dup\u0103 situa\u021bia concret\u0103.<\/p>\n<\/section>\n<section id=\"sectiunea-3\">\n<h2>3. Remedii<\/h2>\n<p>\u00cen condi\u021biile legii po\u021bi solicita repararea sau \u00eenlocuirea, f\u0103r\u0103 costuri, cu excep\u021biile privind imposibilitatea ori dispropor\u021bionalitatea remediului. Pentru neconformit\u0103\u021bi constatate la scurt timp dup\u0103 livrare, f\u0103r\u0103 a dep\u0103\u0219i 30 de zile calendaristice, se aplic\u0103 dreptul legal la \u00eenlocuire.<\/p>\n<p>Repararea sau \u00eenlocuirea se face \u00eentr-un termen rezonabil, stabilit de comun acord \u00een scris, care nu poate dep\u0103\u0219i 15 zile calendaristice de la informarea v\u00e2nz\u0103torului, f\u0103r\u0103 inconveniente semnificative, \u00een condi\u021biile OUG 140\/2021. \u00cen situa\u021biile prev\u0103zute de lege, sunt disponibile reducerea propor\u021bional\u0103 a pre\u021bului ori \u00eencetarea contractului. Pentru o neconformitate minor\u0103 se aplic\u0103 limit\u0103rile legale ale \u00eencet\u0103rii.<\/p>\n<p>Defectele provocate exclusiv de utilizarea necorespunz\u0103toare sau modific\u0103ri neautorizate se analizeaz\u0103 \u00een raport cu cauza real\u0103; nu excludem automat \u00eentreaga garan\u021bie pentru orice urm\u0103 de utilizare.<\/p>\n<\/section>\n<section id=\"sectiunea-4\">\n<h2>4. Reclama\u021bii \u0219i solu\u021bionarea litigiilor<\/h2>\n<p>\u00cencepe prin a ne descrie problema la datele de contact de mai sus, pentru a o putea solu\u021biona. Po\u021bi folosi \u0219i <a href=\"\/en\/contact\/\">formularul de contact<\/a>. Aceast\u0103 posibilitate nu restr\u00e2nge accesul la autorit\u0103\u021bi ori instan\u021b\u0103.<\/p>\n<p>Consumatorii pot consulta <a href=\"https:\/\/anpc.ro\/\">ANPC<\/a> \u0219i pot solicita informa\u021bii sau depune o cerere prin <a href=\"https:\/\/reclamatiisal.anpc.ro\/\">platforma SAL<\/a>, \u00een condi\u021biile procedurii aplicabile. Participarea la o procedur\u0103 se stabile\u0219te potrivit cadrului legal \u0219i condi\u021biilor aplicabile litigiului.<\/p>\n<p>Platforma european\u0103 SOL\/ODR a fost \u00eenchis\u0103; nu te trimitem c\u0103tre un formular european care nu mai func\u021bioneaz\u0103. Pentru drepturile privind datele personale consult\u0103 <a href=\"\/en\/politica-de-confidentialitate\/\">Confiden\u021bialitate \/ GDPR<\/a>.<\/p>\n<\/section>\n<\/article>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>CERES \u00b7 INFORMA\u021aII UTILE Garan\u021bii \u0219i reclama\u021bii Te ajut\u0103m s\u0103 semnalezi o problem\u0103 \u0219i s\u0103 ob\u021bii remediul prev\u0103zut de lege.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/pages\/29224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/comments?post=29224"}],"version-history":[{"count":2,"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/pages\/29224\/revisions"}],"predecessor-version":[{"id":29237,"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/pages\/29224\/revisions\/29237"}],"wp:attachment":[{"href":"https:\/\/ceres-jaluzele.ro\/en\/wp-json\/wp\/v2\/media?parent=29224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}